Walgreens

Walgreen Co. (Walgreens) is engaged in retail drugstore business. As of August 31, 2009, the Company operated 7,496 locations in 50 states, the District of Columbia, Puerto Rico and Guam. During the fiscal year ended August 30, 2009 (fiscal 2009), the Company opened or acquired 691 locations. Total locations do not include 337 convenient care clinics operated by Take Care Health Systems, Inc. within the Company’s drugstores. The Company’s drugstores are engaged in the retail sale of prescription and non-prescription drugs and general merchandise. General merchandise includes, among other things, household items, personal care, convenience foods, beauty care, photofinishing, candy, and seasonal items. Walgreens offers customers the choice to have prescriptions filled at the drugstore cou...

Last Updated: February 8, 2014, 5:05 am
Mock Interview
Best way to prepare for your Walgreens interview starts here. Practice over 20 Walgreens Interview Questions.
Headquarters
Website
Careers
Symbol
Revenue
Employees
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Founded
Deerfield, IL
WAG
72 Billion
180,000
1901
Working at Walgreens Pros

I get to learn and experience new things, and get to know new people.

Submitted On: March 1, 2012, 8:52 pm

Good place to start, I want to be independent namke my own money, I want to help parents out with bills, and I got to support my child

Submitted On: March 28, 2012, 4:35 am

It is a team environment and Walgreens also have an outstanding career advancement program

Submitted On: September 7, 2012, 3:04 am

Opportunity for growth, getting experience of customer service

Submitted On: September 7, 2012, 3:07 am

For one, I'd be working for the largest chain in the nation. For two, the pharmacists and technicians are the highest skilled employees in the field

Submitted On: October 31, 2012, 10:47 pm
Walgreens Interview Questions and Answers
Top
1. How will you make a good retail worker?
Top Answer
I always like to finish my work on time and sometimes even earlier. I like to go above and beyond the expectations that you have fo me
+97%
97%
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-95.5%
Second Best
Walgreens interview pharmacist.
+96.6%
97%
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-94.9%
3.
With a good attitude positive energy by treating others with respect.
+71.4%
67%
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-57.1%
4.
I will hand the task given to me the best way possible and be a good team player.
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52%
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-51.3%
5.
I am a dedicated worker who strives for perfection.
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6.
I will be friendly with the customers and build the trust of the customers and the other employees.
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2. What do you know about working in retail?
Top Answer
I have no experience based on my job status but iam up for the challenge and give everything i have.
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-33.3%
Second Best
I havent had any previous job experience.
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-33.3%
3.
That you have to have alot of customer service experience and have a lot of communications skill to interact with customer and your fellow employees.
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4.
Selling goods to the final consumer.
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5.
Fast paced, fun, exciting. Something new everyday.
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6.
Retail is very centered on customer service along with running cash register. You want to make sure the customers have friendly service to ensure they keep coming back.
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3. Tell me about a time when you went above and beyond for customer service?
Best Answer
I helped a customer get towed well beyond her membership maximum mileage because she had the basic membership and was stranded more than 50 miles away from home. I spoke to the tow driver and advised him to tow her.
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-50%
4. Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.
Top Answer
Me and my sister were arguing about school related i think it was a project and we were arguing about how she should write but i said no because every one would make fun of me because its girl writing and we kept going back and forth til i said ok just do write.
+75%
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Second Best
I would think dealing with upset customers would be an example of that question. Arguing with the customer would just make the situation worse, but agreeing and understanding what the customer has to say would be the better thing to do.
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3.
I was at the mall and this man pushed me but i was like sorry cus he a big dude.
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-33.3%
4.
I don't recall that situation.
+66.7%
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5.
When a customer decided to cancel his wireless service because of a government regulated tax increase.
+66.7%
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-33.3%
6.
Because if you continue the argument then it makes it worse and its best just to solve the arguement agreeable.
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-33.3%
7.
When I was doing volunteer work and a lady had a certain opinion about the way something should be done.
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8.
I believe when dealing with a customer it is better to be agreeable in order to keep the customer happy and prevent from jeopardizing the stores image on good customer service.
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Walgreens Mock Interview
Walgreens Mock
Interview
5. What is your best personal trait?
Top Answer
am dedicated to what i do, or what has been assigned to me to do. i enjoy it when others feel satisfied after i served or listened to them.
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-60%
Second Best
I am outgoing and carasmatic
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-33.3%
3.
Hardworking.
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-33.3%
4.
Hardworking.
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5.
Self-motivated, hardworking.
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-33.3%
6.
I am a very hard and diligent worker.
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-33.3%
7.
Communcating.
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-33.3%
8.
I am very well at multi tasking and working in a fast pace environment.
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9.
I'm very organized.
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10.
Positive attitude.
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-33.3%
11.
Am dedicated to what i do, or what has been assigned to me to do. i enjoy it when others feel satisfied after i served or listened to them.
+66.7%
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-33.3%
12.
I love people and they love me. i'm not easily forgotten.
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-25%
13.
My best personal trait would be that I am very helpful and mindful of others.
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14.
My best personal trait is my ability to help people, and give great advice.
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15.
I am a hard worker and I focus on what my responsibilities are.
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16.
I am very detailed in my work I will make sure mistakes do not happen.
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6. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
Best Answer
I learned how i could work faster yet still be productive.
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2.
I prioritized the assigned tasks from the order of most important to least important and by when the assigned task were due.
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3.
I did the most important tasks first then continued with what was less inportant later.
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7. How do you expect to make a difference at Walgreens?
Top Answer
Showing my co-workers how to be better employess and provide the best customer service to anyone that walks in
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Second Best
I don't think there is no disadvantages for working at walgreens. It's a job that will help me and my family.
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3.
The help customers and make them feel important.
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4.
With my great customer service, my integrity and my skillset.
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5.
Provide excellent customer service, because as always, the customers come first.
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6.
I expect to add great customer service.
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8. Tell me about your cash handling experience?
Best Answer
I handle cash very carefully and properly and I always do a recount just to make sure that everything is there, so I would say it's very good.
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-62.5%
2.
I worked retail for over 20 years.
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3.
With the volunteer work I do I have to sometimes handle the tickets - whereas if somebody wants to buy something I have to take there money and hand them a ticket.
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4.
I count cash very carefully often double counting to be sure that I have not made a mistake.
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9. Do you prefer working in a team environment or alone?
Top Answer
a team
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Second Best
i enjoy working with others ,especially if each is aiming at bringing out the best for the good of the company,am glad to be a part of it.
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-50%
3.
Working in a team.
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4.
I love to work so so either one alone or with a team doesn't it matter to me.
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5.
It doesn't matter, like both.
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6.
Either adctually.
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-33.3%
7.
Team environment.
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8.
I prefer working in a team environment because it takes teamwork to make the company a great success.
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9.
Team environment.
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10.
I prefer working in a team environment.
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11.
Team environment.
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12.
I have lots of work experience in both. I like working as part of team where everyone helps everyone, but am also good at motivating myself when I am alone.
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-0%
10. If you find a problem going on with two different employees, what would you do?
Top Answer
I would talk to them and if it keeps going on i would send them to a higher rank.
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Second Best
Mind my business.
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3.
I would inform a manager and let them deal with it.
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-33.3%
4.
I would stay out of the situation.
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5.
I would try to give advice to both of them, otherwise I would warn a manager.
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6.
I would confront both the employees and ask them if they would agree to have a sit down with me and the manager so we can talk out the issue and see exactly what the problem is and come up with a solution together on how the conflict can be resolved. Communication is key.
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7.
I would confront both the employees and ask them if they would agree to have a sit down with me and the manager so we can talk out the issue and see exactly what the problem is and come up with a solution together on how the conflict can be resolved. Communication is key.
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11. Name your three best qualities?
Top Answer
carefull, organized, friendly
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-66.7%
Second Best
Respect didecation energy.
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3.
I am a team player, I enjoy helping customers, and I strive for perfection.
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4.
Patience, quick learner, team player.
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5.
Quick learner, efficient, task driven.
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6.
Organized, team player, patient.
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7.
Humor, intelligence, creative.
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12. Tell me about your experience in working in retail?
Best Answer
i have no work experience
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-57.1%
2.
I was a cashier at walmart ringing up items and assisting customers.
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-33.3%
3.
I have worked at a independent fashion line that involed cash handling, inventory, and sales.
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4.
I do not have any experience in retail but have many years experience in building trust with others and helping customers. And am a very fast learner.
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13. What are some of your weaknesses?
Top Answer
I tend to want everything done perfectly and on time, I put a lot of emphasis on always wanting things done right.
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Second Best
Well one of my weaknesses would be perfectionsism.
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3.
I don't know how to say no or I don't like turning people away
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-33.3%
4.
Not such good at English as native speakers.
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-33.3%
5.
To much pressure on me.
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-33.3%
6.
Some of my weakness is being afraid that I will not pick up the process of the equipments, but I'm willing to try hard to pick up the process. I usually don't have a problem at school picking up a new circulm.
+66.7%
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-33.3%
7.
Is spending time on making something perfect when its already perfect the way it is guess you can say overachiever.
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8.
Some of my weaknesses are I don't have my GED but I am in summer classes to help further my education.
+66.7%
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-33.3%
9.
I am not as good at delegating duties to other people. I know that I can resolve this issue by taking advantage of your manager program in the future.
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50%
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-33.3%
10.
since am african i have an accent and this makes me have to repeat myself a couple of times before i can be understood. Am working at speaking audible enough,with gestures ,seem to help sometimes.
+50%
33%
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-25%
11.
I have no weakness at my profesional life.
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12.
I sometimes can be a perfectionist, and I will not be content until things are done correctly. But, I have learned to do things quickly yet still efficiently.
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13.
I tend to be a perfectionist and as such I will work hard until everything is right.
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14.
Accepting that everyone has their limits. I truly believe that nothing is impossible.
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15.
My biggest weakness is allowing people to help me, I often like to just do things myself to ensure that things get done my way. which comes with my attention to detail. But am also working on explaining to others what needs to be done and allowing them to help me.
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14. How well do you handle customer complaints?
Top Answer
try and calm him or her down first, solve his or her displeasure by explaining why we do things the way we do them .If its outside my strength, i call in for help from other colleagues or draw the manages attention if the first 2 fails then assure him or her of a response by taking the number and following up on the issue.
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Second Best
Extremely well! I listen to the customer, then assess their issue, while giving them a couple of recommendations as a solution to their complaint.
+60%
50%
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-40%
3.
Careful,organized,friendly.
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-33.3%
4.
I first of all listen to the complaints and give a suitable answer to best of my ability.
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-25%
5.
I would apologize and try to rectify the situation if possible.
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6.
First off, I listen to every word they say, that shows them that they undivided attention and that I want to help them. I would then fix any problem within my power or give it to the person above me thats in charge.
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7.
I do what I can re assure the customer that I understand their complaint and do what I can to help the customer feel better while still following company and state guidelines. If it something out of my control and I will contact a higher authority to help resolve the issue.
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-0%
15. Why should we not hire you?
Best Answer
Im a hard working person, always on time, can provide great customer service and van speak spanish
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-33.3%
2.
Probably because this is my first job and i dont have retail experience.
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-33.3%
3.
You shouldn't not hire me.
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16. When was the last time you contributed to a team effort and what was your role?
Top Answer
At a church event. Serving food.
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Second Best
It was in my past employeement. I was part of a team that had a quota for the month we had to get people in our business so I cam up with a plan that we were going to go to a local dental offices to explain to them about our products and promotions we have in store more then 20 percent of the customer we didnt have we gain for our business so oue team did finish strong and sucided our quota for the month.
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-33.3%
3.
It was in my previous job as an operation officer, I was working with procurement team and my role was communicator with firms or companies.
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4.
In school we do alot of projects - I take the lead role usually and I break the group up and we all agree on which area each person is working in.
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5.
Wellness warrior, as I was in charge of my store, my role was to think of ways to strengthen our delight scores as Pharmacy.
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6.
Working in the daycare field as an assistant teacher I had to work very closely with the lead teacher and help the classsroom run smoothly. I helped plan activties and gave input on ways to make things run more smoothly.
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0%
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-0%
17. Tell me about a time when you had to be a leader. How was the outcome?
Best Answer
I have several times in college taken the leadership role in group projects. I have the ability to lay out a plan and stay on track and keep focused to get the work done properly.
+100%
100%
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2.
Have been a leader and outcomes were always quite good. if there was a problem i would discuss it and would be rectified.
+50%
33%
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3.
I have been the leader in group settings and have divided up the work between the members and set goals and deadlines for when things are due.
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-0%
18. Why would you like a position at Walgreens?
Top Answer
I would, because I think it would be a great oppertunity for me and I would like to see myself as a manger here one day. I alwways wanted to work in a pharmacy
+66.7%
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-33.3%
Second Best
To be of service to people.
+66.7%
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-33.3%
3.
I want to take advantage of learning a company from the ground up, as well as career advancement and a company that I can grow with.
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-33.3%
4.
I am currently employed and am looking to widen my work experience here.
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5.
Walgreens is a pharmacy where care of patients is involved. Walgreens offer services where my previous employer doesnt have. Such as services involving mtm. I like the working enviroment because when I had rotation with walgreens I have seen more front store employees were willing to assist the pharmacy.
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6.
I would like a position at Walgreen because I will gain experience and I am really interested in working in a pharmacy.
+100%
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-0%
7.
I would like to be a part of the great customer service Walgreens provides and learn hands on what I learned in school thru books.
+100%
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+ / -
-0%
19. How would you deal with an angry customer while you were busy completing tasks?
Best Answer
Stop what I am doing. Pay full attention to the customer. Remain calm and show sympathy.
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67%
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-50%
2.
Customer comes first.
+66.7%
50%
+ / -
-33.3%
3.
I will pause my task and will nicely start conversation with customer, first I will let him to complete his talks then later I will start solving his problem.
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-0%
4.
I would stop what I am doing and ask them is there anyway I could help them - and listen thoroughly to let them know I care and im listening.
+100%
0%
+ / -
-0%
20. What would you do if a coworker asked you to help you steal?
Best Answer
I would try and discourage him or her from the idea and if i feel he or she really is in need hence that terrible idea, i would find a way of helping him or her buy whatever it it or discussing it with the boss to see if he or she can have it on credit and pay in instalements. I won't encourage stealing in any sense of the word.
+75%
67%
+ / -
-50%
2.
I would not help, and I would warn a manager.
+100%
0%
+ / -
-0%
21. Describe a time when you had to sacrifice quality to complete a job?
Best Answer
I've never sacrificed quality to complete a job.
+75%
67%
+ / -
-50%
2.
I have never sacrificed quality to complete a job. I make sure I manage my time the best to my ability to make sure that I complete a job accurately and precisely.
+100%
0%
+ / -
-0%
3.
I Never sacrifice quality.
+100%
0%
+ / -
-0%
22. Describe a time when you disliked company rules in your last job?
Top Answer
I never disliked the rules.
+66.7%
50%
+ / -
-33.3%
Second Best
This is my 1st job.
+66.7%
50%
+ / -
-33.3%
3.
Not a secure office.
+100%
0%
+ / -
-0%
4.
I Never dislike rules.
+100%
0%
+ / -
-0%
5.
In my last job, we had to take back clothes that were worn and returned the next day for VIP clients. Because they purchased items 3 times a week they we VIP, but it never made sense to me. We made no money from them because they returned it the next day.
+100%
0%
+ / -
-0%
6.
I disliked the company policies about switching children to a different classroom when we were understaffed. I tried to give the directors other options instead switching the children because I believe they need stability. If the director did want to take my suggestions I followed the policies even thought I did not like it.
+100%
0%
+ / -
-0%
23. How would your references describe you?
Best Answer
Dedicated, hard working, dependable, friendly, willing to go above and beyond.
+66.7%
50%
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-33.3%
2.
My previous employer would brag about me all the time since I was a really dedicated worker. I always was able to accomplish my goals, and it was clear I was always working very hard.
+100%
0%
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-0%
3.
Hard working , Dedicated , Punctual , Reliable , Energetic.
+100%
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+ / -
-0%
4.
Honest, trustworthy and hardworking. I try and give my absolute best in everything I do.
+100%
0%
+ / -
-0%
5.
Dependable, helpful, and very detailed in my work and works hard to be successful.
+100%
0%
+ / -
-0%
24. Why do you feel you will be better suited for this job than the other applicants?
Best Answer
I am a well rounded, hardworking person. I get the job done, and put my all into it.
+66.7%
50%
+ / -
-33.3%
2.
I already know how to perform most of the tasks assigned to shift leads. I work very hard to complete tasks and achieve goals.
+100%
0%
+ / -
-0%
3.
While other applicants are just as suited, I am loyal and I do not let any problems get in the way of providing fast and friendly service.
+100%
0%
+ / -
-0%
4.
I am better suited for this job because I am a careful, hard worker, and I am dedicated with my job.
+100%
0%
+ / -
-0%
5.
I graduated from Rasmussen with a grade point average of 3.95. I am extremely dependable and motivated. I am also very excited to start a career in this field and learn more everyday.
+100%
0%
+ / -
-0%
25. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Best Answer
I have helped fellow co-worker stay on task just by asking them if they need help. It helps the store stay effecient without putting myself ahead of my coworker
+66.7%
50%
+ / -
-33.3%
2.
I think I have by just showing them that I'll be there every step of the way guiding them along if they need my help.
+66.7%
50%
+ / -
-33.3%
3.
I took on a " big sister role " so to speak for another technician, offering advice and mentoring her so that she could become our next senior technician.
+100%
0%
+ / -
-0%
4.
I gave the lead teacher in the classroom tips on how to make the classroom run smoothly so she could be a successful lead teacher with the company. For example I gave input on transitioning activities to with the children.
+100%
0%
+ / -
-0%