Top 25 Walgreens Interview Questions

Why would you like a position at Walgreens?
Best way to prepare for your Walgreens interview starts here. Practice over 20 Walgreens Interview Questions.

  Walgreens

Walgreen Co. (Walgreens) is engaged in retail drugstore business. As of August 31, 2009, the Company operated 7,496 locations in 50 states, the District of Columbia, Puerto Rico and Guam. During the fiscal year ended August 30, 2009 (fiscal 2009), the Company opened or acquired 691 locations. Total locations do not include 337 convenient care clinics operated by Take Care Health Systems, Inc. within the Companyís drugstores. The Companyís drugstores are engaged in the retail sale of prescript...


Interview Questions and Answers List

1. Why would you like a position at Walgreens?
Best Answer
I would, because I think it would be a great oppertunity for me and I would like to see myself as a manger here one day. I alwways wanted to work in a pharmacy
2.
To be of service to people.
3.
I want to take advantage of learning a company from the ground up, as well as career advancement and a company that I can grow with.
4.
I am currently employed and am looking to widen my work experience here.
5.
Walgreens is a pharmacy where care of patients is involved. Walgreens offer services where my previous employer doesnt have. Such as services involving mtm. I like the working enviroment because when I had rotation with walgreens I have seen more front store employees were willing to assist the pharmacy.
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2. Describe a time when you disliked company rules in your last job?
Best Answer
I never disliked the rules.
2.
This is my 1st job.
3.
Not a secure office.
4.
I Never dislike rules.
5.
In my last job, we had to take back clothes that were worn and returned the next day for VIP clients. Because they purchased items 3 times a week they we VIP, but it never made sense to me. We made no money from them because they returned it the next day.
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3. Describe a time when you had to sacrifice quality to complete a job?
Best Answer
I've never sacrificed quality to complete a job.
2.
I have never sacrificed quality to complete a job. I make sure I manage my time the best to my ability to make sure that I complete a job accurately and precisely.
3.
I Never sacrifice quality.
4.
I donít recall such situation. I always am careful to complete and provide quality work.
5.
Sometimes I had so much work load. Then I had to do the job in quickly way.
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4. How do you expect to make a difference at Walgreens?
Best Answer
I expect to make a diferrence by putting towards as much effort as possible to be the best worker that I can be. I want to make the environment better. I also want to make the team a real team.
2.
Showing my co-workers how to be better employess and provide the best customer service to anyone that walks in
3.
I don't think there is no disadvantages for working at walgreens. It's a job that will help me and my family.
4.
The help customers and make them feel important.
5.
With my great customer service, my integrity and my skillset.
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5. Tell me about your cash handling experience?
Best Answer
I handle cash very carefully and properly and I always do a recount just to make sure that everything is there, so I would say it's very good.
2.
I worked retail for over 20 years.
3.
With the volunteer work I do I have to sometimes handle the tickets - whereas if somebody wants to buy something I have to take there money and hand them a ticket.
4.
I count cash very carefully often double counting to be sure that I have not made a mistake.
5.
When too much money in the cash register , I usually call the front storer manager to grab.
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6. What would you do if a coworker asked you to help you steal?
Best Answer
I would try and discourage him or her from the idea and if i feel he or she really is in need hence that terrible idea, i would find a way of helping him or her buy whatever it it or discussing it with the boss to see if he or she can have it on credit and pay in instalements. I won't encourage stealing in any sense of the word.
2.
I would not help, and I would warn a manager.
3.
I would tell him this is against the rules and policy and inform a manager immediately.
4.
I would decline and encourage them not to do it. I might report them to a manager if I felt they were going to do it.
5.
First I will give advice not to steal, if he did not hear then I will discuss with my supervisors.
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7. How would you deal with an angry customer while you were busy completing tasks?
Best Answer
Stop what I am doing. Pay full attention to the customer. Remain calm and show sympathy.
2.
Customer comes first.
3.
I will pause my task and will nicely start conversation with customer, first I will let him to complete his talks then later I will start solving his problem.
4.
I would stop what I am doing and ask them is there anyway I could help them - and listen thoroughly to let them know I care and im listening.
5.
Definitely the customer comes first. I would listen to him, help him on what he needs, give him solutions and then continue on my project.
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8. Tell me about a time when you went above and beyond for customer service?
Best Answer
Every day at work I would go above and beyond for customer service. For example, if the pharmacy is not busy I would offer to assist and show patients OTC products by personally walking them to the location to find it. That way I am actually engaging with the customer and it builds a great relationship.
2.
I helped a customer get towed well beyond her membership maximum mileage because she had the basic membership and was stranded more than 50 miles away from home. I spoke to the tow driver and advised him to tow her.
3.
Seeking out help for someone even when it was not required.
4.
When I went above, I enhanced the link between customers and the company. I never went beyond the customers.
5.
One time, a customer came in who was very angry about an item clothing she had bought, she started yelling in the store, and being very rude. I smiled and told her that everything will be ok and that we will definitely handle the problem and make sue it does not happen again. She calmed down but still wanted the manager so to make her happy, I called the manager over and we handled the issue together.
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9. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
Best Answer
I learned how i could work faster yet still be productive.
2.
I prioritized the assigned tasks from the order of most important to least important and by when the assigned task were due.
3.
I did the most important tasks first then continued with what was less inportant later.
4.
The cashier at the pharmacy was down and I had a long time of customer waiting in lines. I would help the customer waiting for their medication already completed to be checked at the front of the store and asked the one waiting to be filled to wait and explain them the situation. I was focus and stay calm to understand what is needed to be done.
5.
Many patient at the store and some of them I previously knew their aggressive attitude, then I prioritize according to the first come ,first served but I accelerate my speed to do the work faster to avoid any kind of aggression.
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10. Tell me about a time when you had to be a leader. How was the outcome?
Best Answer
I have several times in college taken the leadership role in group projects. I have the ability to lay out a plan and stay on track and keep focused to get the work done properly.
2.
Have been a leader and outcomes were always quite good. if there was a problem i would discuss it and would be rectified.
3.
I have been the leader in group settings and have divided up the work between the members and set goals and deadlines for when things are due.
4.
When one of the mmanagers was absent for a long time, I took care of her department and I got rewarded from my boss and from our CL.
5.
When I worked at AEC I had to deal with banks and customers on a daily basis. Once a file came to my desk and I got a call from a frantic customer that the sherif was at their door telling them they had to vacate the premisis within 72 hours. The information they had was completely false and I had to make sure the bank knew this. After making sure all of the documents were put through the customer was very relieved to find out that it was an error on the banks part.
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11. What do you know about working in retail?
Best Answer
I have no experience based on my job status but iam up for the challenge and give everything i have.
2.
I havent had any previous job experience.
3.
That you have to have alot of customer service experience and have a lot of communications skill to interact with customer and your fellow employees.
4.
Selling goods to the final consumer.
5.
Fast paced, fun, exciting. Something new everyday.
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12. Do you enjoy working with seniors.
Best Answer
Yes i do,because i love helping people and i also like learning from others and i feel no one knows more then a matured person.
2.
Yes, I do rnjoy helping my fellow seniors and help them as much i can with any quetions they have i anwnser best i can if not i research it fot them.
3.
Why would you want to work at walgreens?
4.
I have cashed checks, credit/debit cards, and handled cash.
5.
I had many projects going at one time, i had to focus on one single project and complete it before moving onto the next. I also asked other employees to help if they were completed with their projects for the day.
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13. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Best Answer
I have helped fellow co-worker stay on task just by asking them if they need help. It helps the store stay effecient without putting myself ahead of my coworker
2.
I think I have by just showing them that I'll be there every step of the way guiding them along if they need my help.
3.
I took on a " big sister role " so to speak for another technician, offering advice and mentoring her so that she could become our next senior technician.
4.
I gave the lead teacher in the classroom tips on how to make the classroom run smoothly so she could be a successful lead teacher with the company. For example I gave input on transitioning activities to with the children.
5.
Yes, if I see a coworker struggle with the time to finish a project, I alwyas provide my help. Teamwork is better.
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14. How would your references describe you?
Best Answer
Dedicated, hard working, dependable, friendly, willing to go above and beyond.
2.
My previous employer would brag about me all the time since I was a really dedicated worker. I always was able to accomplish my goals, and it was clear I was always working very hard.
3.
Hard working , Dedicated , Punctual , Reliable , Energetic.
4.
Honest, trustworthy and hardworking. I try and give my absolute best in everything I do.
5.
Dependable, helpful, and very detailed in my work and works hard to be successful.
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15. Do you prefer working in a team environment or alone?
Best Answer
a team
2.
i enjoy working with others ,especially if each is aiming at bringing out the best for the good of the company,am glad to be a part of it.
3.
Working in a team.
4.
I love to work so so either one alone or with a team doesn't it matter to me.
5.
It doesn't matter, like both.
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16. Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.
Best Answer
I would think dealing with upset customers would be an example of that question. Arguing with the customer would just make the situation worse, but agreeing and understanding what the customer has to say would be the better thing to do.
2.
Me and my sister were arguing about school related i think it was a project and we were arguing about how she should write but i said no because every one would make fun of me because its girl writing and we kept going back and forth til i said ok just do write.
3.
I was at the mall and this man pushed me but i was like sorry cus he a big dude.
4.
I don't recall that situation.
5.
When a customer decided to cancel his wireless service because of a government regulated tax increase.
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17. If you find a problem going on with two different employees, what would you do?
Best Answer
I would confront both the employees and ask them if they would agree to have a sit down with me and the manager so we can talk out the issue and see exactly what the problem is and come up with a solution together on how the conflict can be resolved. Communication is key.
2.
Mind my business.
3.
I would talk to them and if it keeps going on i would send them to a higher rank.
4.
I would inform a manager and let them deal with it.
5.
I would stay out of the situation.
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18. How will you make a good retail worker?
Best Answer
I always like to finish my work on time and sometimes even earlier. I like to go above and beyond the expectations that you have fo me
2.
Walgreens interview pharmacist.
3.
With a good attitude positive energy by treating others with respect.
4.
I will hand the task given to me the best way possible and be a good team player.
5.
I am a dedicated worker who strives for perfection.
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19. Tell me about your experience in working in retail?
Best Answer
i have no work experience
2.
I was a cashier at walmart ringing up items and assisting customers.
3.
I have worked at a independent fashion line that involed cash handling, inventory, and sales.
4.
I do not have any experience in retail but have many years experience in building trust with others and helping customers. And am a very fast learner.
5.
Positive experience, enjoyment in helping other people, enhancement of my skills.
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20. What is your best personal trait?
Best Answer
am dedicated to what i do, or what has been assigned to me to do. i enjoy it when others feel satisfied after i served or listened to them.
2.
I am outgoing and carasmatic
3.
Hardworking.
4.
Hardworking.
5.
Self-motivated, hardworking.
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21. How well do you handle customer complaints?
Best Answer
First off, I listen to every word they say, that shows them that they undivided attention and that I want to help them. I would then fix any problem within my power or give it to the person above me thats in charge.
2.
I do what I can re assure the customer that I understand their complaint and do what I can to help the customer feel better while still following company and state guidelines. If it something out of my control and I will contact a higher authority to help resolve the issue.
3.
I always try not to let a customer leave the store mad. I have always given solutions or suggestions and made them leave the store happy.
4.
A customer complaint helps make companies better. I try to put myself in that persons shoes. Doing this helps to resolve the issues.
5.
I think I handle them well. I use the LAST technique. I make sure to listen to what they are saying, apologize for any inconvenience we have caused them, find a solution, and thank them.
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22. When was the last time you contributed to a team effort and what was your role?
Best Answer
At a church event. Serving food.
2.
It was in my past employeement. I was part of a team that had a quota for the month we had to get people in our business so I cam up with a plan that we were going to go to a local dental offices to explain to them about our products and promotions we have in store more then 20 percent of the customer we didnt have we gain for our business so oue team did finish strong and sucided our quota for the month.
3.
It was in my previous job as an operation officer, I was working with procurement team and my role was communicator with firms or companies.
4.
In school we do alot of projects - I take the lead role usually and I break the group up and we all agree on which area each person is working in.
5.
Wellness warrior, as I was in charge of my store, my role was to think of ways to strengthen our delight scores as Pharmacy.
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23. Why should we not hire you?
Best Answer
Im a hard working person, always on time, can provide great customer service and van speak spanish
2.
Probably because this is my first job and i dont have retail experience.
3.
You shouldn't not hire me.
4.
I will be the most hard working and learning employee you will every want to work for Walgreens.
5.
If you dont want someone who works hard then I am not the person for you.
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24. Name your three best qualities?
Best Answer
carefull, organized, friendly
2.
Respect didecation energy.
3.
I am a team player, I enjoy helping customers, and I strive for perfection.
4.
Patience, quick learner, team player.
5.
Quick learner, efficient, task driven.
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25. What are some of your weaknesses?
Best Answer
I tend to want everything done perfectly and on time, I put a lot of emphasis on always wanting things done right.
2.
Well one of my weaknesses would be perfectionsism.
3.
I don't know how to say no or I don't like turning people away
4.
Not such good at English as native speakers.
5.
To much pressure on me.
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Headquarters
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Founded
Deerfield, IL
WAG
72 Billion
180,000
1901
Walgreens Pros
Pro #1:
I get to learn and experience new things, and get to know new people.
Mar 1, 2012
Pro #2:
Good place to start, I want to be independent namke my own money, I want to help parents out with bills, and I got to support my child
Mar 28, 2012
Pro #3:
It is a team environment and Walgreens also have an outstanding career advancement program
Sep 7, 2012
Pro #4:
Opportunity for growth, getting experience of customer service
Sep 7, 2012
Pro #5:
For one, I'd be working for the largest chain in the nation. For two, the pharmacists and technicians are the highest skilled employees in the field
Oct 31, 2012
Walgreens Reviews
May 6, 2014
Cons
When there is no enough staffs while the store is being very busy.
Job Duties
Working at picking up window, dropping of prescription ,filling prescription, satisfying the costumer need and calling doctors for clarification and suggestion .
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May 28, 2014
Preparation
Interacting with the customers helped my communication skills.
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Jun 19, 2014
Job Duties
Customer service, helping finding products, selling.
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Jun 19, 2014
Why you left
Because I would like to cont to grow with the company. Right now in the pharmacy I feel like I am unable to move up in the company.
Job Duties
Over see 9 other employees, make the schedule, giving tasks to other employees and making sure they followed through with them. I also preped the pharmacy for inventory time. Worked alot with ordering items and also sending back over stock. I did alot of training for new hires as well.
Preparation
I was a sr pharmacy tech for 5 year. I was able to learn how to manage more then just one team memeber. Being a sr tech as also helped me learn how to manage inventory.
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Jun 27, 2014
Pros
The relationships I am building with each and every team member which leads to more commitment from them on the sales floor.
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Jun 30, 2014
Job Duties
Counseling, MTM, non-sterile compounding, 4 point medication processing.
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