Top 25 Costco Interview Questions

If you found a twenty dollar bill in the parking lot, what would you do?
Best way to prepare for your Costco interview starts here. Practice over 40 Costco Interview Questions.

  Costco

Costco Wholesale Corporation (Costco) operates membership warehouses that offer its members low prices on a limited selection of branded and selected private-label products in a range of merchandise categories. It buys the majority of its merchandise directly from manufacturers and route it to a cross-docking consolidation point (depot) or directly to its warehouses. The Company’s depots receive container-based shipments from manufacturers and reallocate these goods for shipment to its indivi...


Interview Questions and Answers List

1. If you found a twenty dollar bill in the parking lot, what would you do?
Best Answer
First look to see if someone right around me may have dropped it and if there is no one there then hand it in the the office or customer service... It could be someone who doesnt have very much money and may really need that last 20 dollars..
2.
I would give it to my manager telling him where I found it.
3.
I would look around for the nearest person who either came from or walked by that area, and asked them if they dropped something, if no one, put that money in my pocket
4.
Bring it to customer service to see if the customer comes back for it.
5.
Turn it in.
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2. Do you shop at Costco?
Best Answer
Yes I have...
2.
Yes, about 2 to 3 times a month.
3.
I love Costco!
4.
Yes i shop at costco at costco with my mom and know the just of it and where everything goes.
5.
Absolutley.
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3. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
Best Answer
I prioritized my tasks by urgency and importance. I am great at organizing my time so I would dedicate time slots in my head for each job and make sure each job was done right and the most important jobs done first.
2.
I always prioritize work based on when the provided task needs to be in effect accordingly sort it out and completes them.
3.
By doing tasks in order of importance and if I notice I wont have enough time to finish ask another staff member who can help you.
4.
I looked at all tasks assigned and first completed those with definite deadlines and completed those first. Next I completed the tasks that would bring in the most sales while keeping the store looking presentable for shopping and the tasks I couldn't complete I would ask for help from a co-worker or finish on my next shift assuming the task could be left until then.
5.
I need more time i can handel eaverything.
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4. What steps do you take to solve a problem?
Best Answer
First see what problem is, try and help, are get someone who can help and follow thru.
2.
I try to figure out what the problem is and then visualize what are some ways that can solve the problem.
3.
Listen, write down the issue, check facts, find a solution.
4.
I would look at all the facts and ask the people who are involved in the problem to contribute their input. I would look at all the positive things and negative things and how it will impact others. I would try to find a solution thats cost effective and have the least amount of negativity.
5.
I first take into account exactly what happened that caused the problem, by asking the people involved , and then determine the best possible solution that has little to no consequences and impacts the situation in a positive way.
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5. Tell me about a time when you went above and beyond for customer service?
Best Answer
I went looking for a product and didnt stop until I found it.
2.
A couple of elder ladies ordered food and her burger was not the way she wanted it. She was inside and I acted like a waiter at a restaurant, not just some fast food. Went up to talk to her, went away, back, until she was pleased.
3.
A customer had a son that wasn't gaining weight i gave her information on various weight gainers our weigh protein and signed her up with a gold card with saved 20% on her perchase. i was.
4.
I always try to go above and beyond because if i was in another persons postion i would like someone to help me above and beyond their expectations.
5.
we did not have a product the customer needed I called to other stores to find product. Assisted pt to car. Assist pt with transfers.
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6. What motivates you to work hard?
Best Answer
What motivated me to work hard is self satisfaction as well as satisfying others.
2.
Like to see what was accomplished at the end. Like to see that I can make a difference.
3.
The satisfaction of a job well done. Not only for my self but also my team members.
4.
Job satisfaction at seeing what I have achieved and recognition of a job well done.
5.
I am very self motivated, I take pride in the work I do. I believe when you complete a job properly and safely and to the best of your abilities, it gives you a level of satisfaction only you can feel.
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7. Describe to me a perfect retail environment?
Best Answer
A place that is well organized, clean, and arranged in a manner that attracts the customer to every part of the store in a unisom, flowing way. Also a place that has employees that look approachable and ready to help.
2.
people are friendly,know their products and where to locate them
3.
A perfect retail environment would have all the merchandise organized,everything would be clean, the employees are friendly, have knowledge of the products and their location.
4.
A structured retail environment,organized merchandise, and a very comfortable customer friendly .
5.
Always happy customers not problems with any merchandise.
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8. How well do you handle customer complaints?
Best Answer
Very well can stay calm and I dont stress.
2.
I always handle customer complaints well because my job is to make sure that their complaint is taken care of and that the customers leave satisfied.
3.
Very well actually, I make sure to stay calm and I actually listen to what the costumer is complaining about and try to the best of my ability to resolve the compliant.
4.
Very well. I have always believed that the customer is always right. So when I handle a situation where a customer is upset, I make sure I listen closely to all of the details, and give them the best assistance I can give them.
5.
I am sorry i tell my superviser.
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9. You have been out of work for a while, what have you been doing?
Best Answer
School and babysitting.
2.
Ive been taking care of my son looking for a job.
3.
home taking care of the kids
4.
Going to school full time.
5.
No i have been working two jobs a tanning salon and accounting office.
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10. Tell me about a time when you had to work with someone you didn't get along with?
Best Answer
Whenever I work with someone i dont get along with i always keep it professional.
2.
I believe working as a team and in order to work as a team we should all act civil we may not have to talk to eachother but in the end thats kind of a good thing because it causes a less dramatic workplace.
3.
I try to get along with everyone, If someone doesn't get along with me its usually their issue. I stay polite and because of my great patience I can tolerate a lot of negative behaviour, usually negative behaviour will end up backfiring on themselves and alienate them from the rest of the co-workers.
4.
We were working.
5.
Worked with a staff member who had poor follow through with customers.... I would attempt to inform this person in a friendly manner of the customers concerns, and ensure follow up was done by the other employee.
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11. Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.
Best Answer
I am naturally opposed to arguements, but people don't get upset randomly for no reason. My first instinct is to gauge the situation and understand what that person wants. I keep a calm tone and posture then respond to their comments. My ability to focus on details tends to resolve most issues.
2.
There was this time at the track when a customer was trying to argue with me telling me he had given me a 20 rather than a 5 dollar bill. I told him that I have to type in the amount in order to open the drawer. But he still insisted he gave me a 20. After a few minutes of questioning it I decide to agree and say okay sir Im sorry I made a mistake. Then confronted the manager about the loss.
3.
Very important to listen to what that person has to say and to show compassion in the situation so that you can affectively resolve the problem instead of arguing.
4.
With a customer.
5.
There was this time at the track when a customer was trying to argue with me telling me he had given me a 20 rather than a 5 dollar bill. I told him that I have to type in the amount in order to open the drawer. But he still insisted he gave me a 20. After a few minutes of questioning it I decide to agree and say okay sir Im sorry I made a mistake. Then confronted the manager about the loss.
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12. What are some of your weaknesses?
Best Answer
Some of my weaknesses is be interviewed and working at the first time because i get nervous and afraid working at the first time because they might get at me for being slow...but i over come my weaknesses when i get along with it.
2.
I am a perfectionist when working which can make me slow at times. But the end result will be that the job is done right and I can move onto the next job.
3.
I tend to focus on perfecting the littlest of things, which can be bad because it makes me a little slow on the job sometime, but i have fixed this weakness.
4.
A little shy, like things done a certain way so dont always ask someone for help as much as I should.
5.
i believe in perfection and afraid to delegate important task to others
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13. Why should we not hire you?
Best Answer
I am extremely dedicated to work. Very hard working and pay attention. Always set myself goals to keep improving.
2.
I have the skills required to do well at Costco. I work well in a teamam eager to learn new skills and I have a passion for customer service.
3.
You should hire me because I am a positive team player. I am self motivated and have the skills and abilities to give great customer service. I thrive on a fast paced environment and am always conscious of safety issues.
4.
I am the best candidate for the position. I am a hard worker, easy learner, learn from my mistakes once, and I am always looking for growth and development. This being said, I handle stress well, enjoy working with others, am a team player, encourage others and am a big fan of communication and follow up.
5.
I have ten years experince in customer service I have excellent communication skills I am a hard worker and I am very dedicted to my work.
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14. How do you define good member service?
Best Answer
Bring members best possilble prices on quality brand name merchandise.
2.
I define good member service as giving the customer as much information as I can about the stores membership program.
3.
Always have a smile and great attitude. To be on call to the costumers and being helpfully to all members.
4.
Making them feel happier then they did when walked in.
5.
Providing the best customer service, handling all customer issues well and satisfying customer with the best offers on brands.
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15. When was the last time you contributed to a team effort and what was your role?
Best Answer
This morning. I helped set up some displays and ended up finishing the job myself in record time.
2.
At my current job, we are responsible to get food prepared and delivered in a timely manner for catering. Working as a team is very important during our scheduled caters because we need to satisfy our customers.
3.
At Grocery Outlet my present job and my role was making sure the aisle looked nice in organized.
4.
During a computer class assignment at school. We had to program a vacation travel. My role was to find the prices of passports, of itinerary, and food. I did my job very well.
5.
The last time I was part of a team effort was when I was working with Statistics Canada and I was the crew leader assistant.
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16. Tell me about your experience in working in retail?
Best Answer
I love talking to customers and helping them in any way I can. I have had a lot of experience working in retail from working at Kmart when I was a teenager in a few different position like checkout operator, front end controller and also in a the plasticware department. Most recently at Bunnings as a register operator in a warehouse inviroment. Duties including serving customers, keeping a clean and safe area, collecting trolleys and helping out on the service desk answering phones and processing returns.
2.
I dont have that much experience in retail but I know that you have to know where products are and be able to describe and compare different products to the customer based on their needs and to be able to suggest products that are useful based on that customer.
3.
I have cash experience and i have merchandise experience.
4.
I have enjoyed the human interaction. Satisfying customers and co workers alike in a way that makes them feel valued has made retail work fulfilling and kept me interested.
5.
Take it to the manager and let them know where I found it.
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17. What do you know about Costco's working environment?
Best Answer
It can be hectic as there are a lot of people that do come to Costco but I do know that they take care of their customers first.
2.
that is a warehouse wyd much to choose from also clone appliance in anything the house full of family with me
3.
That it is fast paced, your working all the time and at the same time youll be able to help customers with different type of products.
4.
I know Costco is a warehouse that sales bulk items and is fast paced.
5.
It is a warehouse type enviornment and that it is fast paced.
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18. How would your references describe you?
Best Answer
Very serious about work, very hardworking. Always working, helpful at times, positive, upbeat.
2.
My references will describe me as very reliable, punctual , friendly and always helping out other team mates.
3.
I'm sure they would describe me as energetic, outgoing, willing to cooperate and determined to get any job done. my last boss would most definitely say that i'm eager to learn how to do things correctly.
4.
Hard working, great team worker, organized, Loyal, possitive attitude and I always have a smile on my face.
5.
That I'm an honest hardworking and reliable individual... who always goes above and beyond...
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19. Where is your favorite place to shop? Why do you like it?
Best Answer
Costco, excellent quality product, good prices, friendly staff, good return policy.
2.
Costco, always have the latest and greatest product at a good price.
3.
the gap because very clean environment you always have smiling faces and they're willing to help you with any and everything and exchanges everytime a very easily done
4.
I like shopping at costco. The employees are always helpful and the wear house is always clean.
5.
Wholesale retailers.
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20. What is your best personal trait?
Best Answer
I get along with others no matter what the situation is, very cutious, people person.
2.
Positive attitude, always believe in staying happy and helping someone in need.
3.
My best personal trait is my customer service skills. I believe that I exceed in making the customer feel special.
4.
Good people skills, dedicated worker, committed to getting my tasks done.
5.
Dedication is my best personal trait, when it comes to receiving deadlines and following up on them until achieved.
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21. Why do you feel you will be better suited for this job than the rest of the applicants?
Best Answer
Because I want to make the most out of this opportunity. No one else has the passion and detication that I have.
2.
I have a great deal of experience and am willing and able to learn. I am also extremely reliable, punctual and am a quick learner.
3.
I have over 7 years over 20 years of inventory experience the strongest I ve gotten is from the lasr 7 years working for the state my inventory levels have always been below my targets
4.
I know I'll be better suited because I'm freshly entering the workforce meaning that you can teach,guide, and mold me into whatever kind of employee you need me to be as I've got no experience to procure any bad habits/immovable attitudes to fall into that would/could cause problems.
5.
I know I am better suited for the job because I have more than 4 years of experience in customer service, I am reliable and always strive for the best. I am comfortable in my workplace and i enjoy what I do!
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22. How do you think you can work in a team environment here at Costco?
Best Answer
Great, I like working with other team members.
2.
I would work very effectively in a team environment as I am a team player and believe communication is successful.
3.
Listening well, doing my part and then some, being respesctful of others.
4.
Get to know everyone. Find out what needs to be done and there expectations. Build a connection with coworkers and suprevisors.
5.
Contribute good ideas, hard working, flexible, patient.
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23. Describe a time when you had to sacrifice quality to complete a job?
Best Answer
I was detailing a car and a customer requested it be done within a particular amount of time. This time was less than the time normally spent being thorough on a detail job. It was completed in time, however not to the standards we hold ourselves to when doing a detail.
2.
I think that you should put quality to completing every job or else it won't be complete.
3.
Time constrained project in school.
4.
When business starts t get busy and you just dont have time to smile or have small chit chat with customers is a time where i would sacrifice quality of customer service in this sense to keep the line moving
5.
This has never happened.
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24. What is your strength?
Best Answer
Setting continuous goals to keep improving myself as a person.
2.
Ability to maintain a cool head in tense situations.
3.
I always see things through to the end. I follow my word. Always.
4.
I'm honest,hard working,on time,never likes to stand around,always has to be busy,very clean and organized person.
5.
I am a happy positive person and a great team player.
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25. How does Costco fit into your overall career plans?
Best Answer
I consider it into my growth strategy and look forward to grow towards the higher managerial roles.
2.
I have wanted to return to retail for a while and Costco is a big company with many different departments and they promote from within or you can move into another area.
3.
I look forward to a long and satisfying career and am excited to see where I end up.
4.
By meeting new people and becoming a great employee of you company.
5.
Want to finish out with costco many different opportunities to grow and advance. Great company cares about employees.
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Headquarters
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Founded
Issaquah, WA
COST
107 Billion
184,000
1983
Costco Pros
Pro #1:
costcos is a large industy that has space to grow and move up in the company. You can meet lots of peers that you can relate with and they offer great benefits.
Mar 1, 2012
Pro #2:
the pros for working at costco are after 90 days u get full benefits, its a fortune 500 company and they spend virtually nothing on advertisement.
May 28, 2012
Pro #3:
It is a big company and carries a name that everyone recognizes. There is always opportunites to advance in your career and includes great benefits.
Jul 26, 2012
Pro #4:
good pay, benefits, working at a respected national chain, and understanding more about how a business is run seeing as how i might want to run a business in the future of my own
Sep 7, 2012
Pro #5:
Great company, pay, personnel, benefits
Sep 7, 2012
Pro #6:
Working at costco is a big company that is great for a career..
Oct 31, 2012
Pro #7:
Friendly environment, good quality product, excellent customer service.
Oct 31, 2012
Costco Reviews
Jun 27, 2014
Job Duties
I had many job duties, though primarily I was selling memberships both in store and on the road.
Preparation
I learned a lot of relaly handy skills, for instance I was thrown into different positions a lot in COstco, areas I had no idea about, and would need to learn them which helped with my ability to adapt quickly.
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Jul 2, 2014
Pros
The opportunity to constantly develop new skills and promote to new levels.
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Aug 22, 2014
Cons
I love working for Costco. The company is wonderful to their employees and being a previous business owner, I think it is important for an employer to treat their employees well and let them know they are appreciated.
Job Duties
For 11 years I worked in the pharmacy as an A technician. I billed a lot of insurance companies and researched information for patients so that medications were covered under specific insurance policies.
Summary
I owe a lot to Costco, the company has always supported me and my family. During hard times as well. I have nothing but gratitude for Costco.
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Aug 23, 2014
Pros
I was able to interact with customers and see their opinion on the product that I am persuading them to buy.
Job Duties
I mainly did food and safety handling and I was also responsible for selling my product and notifying them the benefits of what I am selling.
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Sep 29, 2014
Cons
Well, working on the weekends all the time, but of course I signed up for a retail job and know weekends are the days where work is needed most. Other than that, Costco is a great company to work for.
Job Duties
Currently a membership clerk, forklift driver, but I have worked as a cashier on the front end in the past.
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